Body language in a sales context
Professional use of body language while talking to clients
Individual in-house training:
We also offer this seminar as an in-house training for your company. In this case, we will tailor the content to your specific needs and to the requirements of the target group.
Also this seminar topic we offer in more than 40 languages.
Body language in a sales context: Training goals
Even for excellent products and services, quality and price are not the only selling points. The client´s personal impression of the sales representative is a significant factor during the decision-making process. Positive and professional personal conduct and body language are key components in successfully closing a sale.
This Body language in a sales context seminar enables participants to consciously and effectively use their body language and personal conduct to support and enhance the sales process. Participants learn how to optimize their own style as well as how to read non-verbal messages conveyed by the client.
Target group:
Employees responsible for sales and wishing to optimize their body language and personal conduct in the sales context.
Body language in a sales context – Seminar contents:
- Fundamental concepts of non-verbal communication
- Fundamental concepts of body language
- Self-awareness and external feed-back
- Understanding client perception
- Using body language and personal conduct to support the sales process
- Recognizing and understanding non-verbal messages
- Creating a positive atmosphere by using effective body language
- Balancing self-control and personal authenticity
- The DOs and DONTs of non-verbal communication
Body language in a sales context – Methods:
- Systematic and immediate input by the trainer
- Practical and activating exercises ( partly video based), role plays, Analysis and Feedback
- Single and group work
- Work on participants cases, if requested
- Flip-Chart journal