{"id":979,"date":"2016-07-20T09:58:58","date_gmt":"2016-07-20T07:58:58","guid":{"rendered":"http:\/\/www.kesch-training.eu\/wordpress\/en\/?post_type=seminar&p=979"},"modified":"2026-05-20T21:27:23","modified_gmt":"2026-05-20T19:27:23","slug":"complaints-management","status":"publish","type":"seminar","link":"https:\/\/www.kesch-training.eu\/en\/seminar\/complaints-management\/","title":{"rendered":"Complaints Management"},"content":{"rendered":"

Individual in-house training:<\/strong>
\nWe also offer this Complaints Management seminar as an in-house training for your company. In this case, we will tailor the content to your specific needs and to the requirements of the target group.
\nAlso this seminar topic we offer in more than 40 languages.<\/p>\n

Training goals:<\/h3>\n

Client satisfaction is a top priority for every business. Nevertheless, there are always occasions when clients have cause for complaints. Professional Complaints Management ensures that dissatisfied clients are not lost to the business altogether, and can even contribute to improving and consolidating the client relationship.\"International<\/a><\/p>\n

This intensive seminar enables participants to manage client complaints calmly and professionally. Participants learn how to use complaints management as tool to bind clients and enhance the customer relationship.<\/p>\n

Target group:<\/h3>\n

Employees who receive and manage client complaints, and who are responsible for building and maintaining client relationships. All employees working at the client interface.<\/p>\n

Seminar contents:<\/h3>\n